vip1 Privacy Policy

vip1 ("we", "us", "the platform") operates the online gaming service accessible at vip1.ceo and through the vip1 mobile application. This Privacy Policy describes how we collect, use, store, disclose, and protect personal information from members and visitors based in the Philippines.

By creating an account, using the platform, or interacting with any vip1 service, you agree to the practices described in this Privacy Policy. This Policy should be read together with the vip1 Terms & Conditions, which govern your overall use of the platform.

We take our data handling obligations seriously. Personal information collected by vip1 is used only for the purposes described in this Policy and is not sold to any third party for commercial marketing purposes.

vip1 collects personal information through two main channels: information you provide directly, and information collected automatically through your use of the platform.

Information you provide:

• Full legal name, date of birth, and gender (collected at registration for account creation and age verification)
• Mobile number used for OTP authentication and account communications
• Email address, if provided during registration or account updates
• Government-issued ID and supporting documents submitted during KYC verification
• Payment account details used to process deposits and withdrawals in PHP
• Communications you send to the vip1 support team, including chat logs and support tickets

Information collected automatically:

• IP address and general location data at the time of login
• Device type, operating system, and browser version
• Session activity including login times, pages visited, and features used
• Game and betting history associated with your account
• Cookie and tracking data as described in Section 7

The personal information collected by vip1 is used for the following purposes:

We do not use your personal data for unsolicited third-party marketing. Account-related promotional communications from vip1 are sent to registered members only and relate directly to features or offers on the platform.

vip1 does not sell, rent, or trade your personal information to external parties for marketing or commercial purposes. We share personal data only in the following limited circumstances:

• Payment processors: Philippine payment service providers that process your PHP deposits and withdrawals. These providers receive only the information needed to complete the transaction.
• Identity verification services: Third-party KYC providers used to verify government-issued documents submitted during account verification. Data shared is limited to what is required for the verification process.
• Technical infrastructure: Cloud hosting and platform services that store and process data on vip1's behalf under data processing agreements.
• Legal requirements: Where required by applicable Philippine law or in response to a valid legal request from a competent authority, vip1 may disclose personal information as legally obligated.
• Fraud and security: In cases of suspected fraud, money laundering, or other illegal activity, relevant data may be shared with competent law enforcement or regulatory bodies.

All third-party providers that receive your personal data are required to handle it in accordance with applicable privacy standards and only for the purposes for which it was shared.

vip1 implements technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the vip1 platform
• OTP-based verification for account login and sensitive account actions
• Internal access controls that limit which vip1 team members can access personal data, based on job function
• Secure server environments for data storage with access logging
• Regular review of security procedures and platform infrastructure

While vip1 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, contact support immediately at [email protected].

vip1 retains personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this Policy and to comply with legal obligations.

Transaction records and KYC documents are retained for the minimum period required under applicable Philippine financial and gaming regulations. Game history and betting records are retained for account management and dispute resolution purposes.

If you request account closure and there is no outstanding legal or compliance reason to retain your data, vip1 will process the deletion of your personal information within a reasonable timeframe following the completion of any mandatory retention period.

vip1 uses cookies — small data files stored on your device — and similar technologies to operate the platform and improve your experience. The types of cookies used include:

• Essential cookies: Required for the platform to function. These maintain your session while you are logged in and cannot be disabled without affecting platform access.
• Preference cookies: Remember your settings and display preferences so you don't need to re-enter them on each visit.
• Analytics cookies: Collect anonymised usage data — such as which sections of the platform are most visited — to help vip1 improve performance and user experience. This data does not identify you personally.
• Security cookies: Support fraud detection and account security functions by tracking login patterns and flagging unusual activity.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in or using the platform normally. The vip1 mobile app uses equivalent local storage mechanisms for session and preference management.

As a vip1 member, you have the following rights regarding your personal data:

• Access: You may request a summary of the personal data vip1 holds about you.
• Correction: You may request that inaccurate or outdated personal information be corrected. Some corrections can be made directly through your account settings.
• Deletion: You may request deletion of your account and personal data, subject to any mandatory retention periods required by law.
• Objection to processing: In certain circumstances, you may object to specific uses of your personal data.
• Data portability: You may request a copy of certain data associated with your account in a structured format.

To exercise any of these rights, contact the vip1 support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

The vip1 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If it is found that an account belongs to a person under the minimum age, that account will be closed and all associated data will be handled in accordance with applicable policy.

If you believe a minor has registered on the platform or is accessing it, please report this to the support team immediately at [email protected].

vip1 may update this Privacy Policy from time to time to reflect changes in how the platform operates, applicable legal requirements, or data handling practices. When material changes are made, the revised policy will be published on this page with an updated review date.

Continued use of the vip1 platform after updates are posted constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of any changes.

For any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled by vip1, contact the support team directly:

• Email: [email protected]
• Support hours: 24/7 for registered Philippine players

When contacting us about a data privacy matter, please include your registered account name and a clear description of your query or request. Identity verification may be required before we can action data-related requests.